Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.
Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.
Job Description
We have an exciting opportunity for a Customer Services Officer to join our team in Yatala, reporting to the Trade Service Centre Manager.
As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
Duties
Provide excellence in customer service and manage the customer journey
Welcome new and existing customers into showrooms with face-to-face selling
Actively promote Ausreo's products to generate sales and process orders
Handle merchandising, stock replenishment and warehouse stock control
Generate quotations and engage with e-commerce and social media
Manage Service Centre operations and coordinate production with factory staff
Troubleshoot enquiries via phone and email efficiently
Coordinate logistics including transport and deliveries
Communicate effectively with stakeholders and manage difficult customers
Skills & experience
Strong verbal and written communication skills
Previous retail, hardware, or trade environment experience highly regarded
Steel industry experience advantageous but not essential
Face-to-face selling skills with entrepreneurial spirit
Highly organised with excellent multitasking and attention to detail
Strong computer skills and ability to learn new systems quickly
Team player who can also work independently under pressure
Current driver's licence essential
Culture
People enjoy working in this team because we're committed to building an inclusive and diverse workforce with a 'Safety First' culture. You'll be part of the Ausreo family with opportunities for career development and progression in a dynamic, collaborative environment that embraces the strengths and differences of our people.
Benefits
Highly attractive base salary package with monthly cash incentives
No weekend work required
Career development and progression opportunities
Dynamic team environment with job satisfaction
Part of Australia's leading independent concrete reinforcing company
Rapid growth company with achievable performance targets
How to apply Click APPLY to submit your resume.
Successful candidates must have Australian Citizenship or legal Work Rights and complete pre-employment medical assessment and National Police Check. We strongly encourage applications from diverse groups including Aboriginal and Torres Strait Islander people and people with disability.
